Refund policy

Return, Refund, and Exchange Policy

1. No Refunds & Final Sale

  • No Cash Refunds

    We do not provide cash refunds for any completed purchases.

  • No Card Refunds

    We do not reverse charges or issue refunds back to credit cards, debit cards, or bank accounts.

  • No Digital Wallet Refunds

    We do not issue refunds through digital wallets, UPI, or online payment apps.

  • All Sales Are Final

    Once a transaction is successfully completed, the sale is considered final and permanent

    2. Strict 5-Day Exchange Policy

    • Exchange Only Option

      Instead of returns or refunds, we offer a strict Exchange Only policy.

    • 5-Day Deadline

      You must contact us to initiate your exchange within exactly 5 days from the date of purchase or delivery.

    • No Late Requests

      Any exchange requests made after the 5-day window has expired will be automatically rejected.You have to clarify the reason in breif for the exchange minor defects wont be exchanged.

    3. Item Condition Required for Standard Exchanges

    • Must Be Unworn

      The item must not have been worn or used outside of trying it on.

    • Must Be Unwashed

      Items that have been laundered, washed, or dry-cleaned cannot be exchanged.

    • Tags Must Be Attached

      All original price tags, brand labels, and barcode stickers must remain securely attached.

    • No Alterations

      The item must not be altered, tailored, or modified in any way.

    • No Signs of Damage

      The item must be completely free of stains, makeup marks, odors, perfumes, or pet hair.

    4. Items That Cannot Be Exchanged

    • Clearance Items

      All items purchased on sale, clearance, or during a promotional event are final and cannot be exchanged.

    • Hygiene Items

      For health and safety reasons, items like undergarments, swimwear, or personal care products cannot be exchanged.

    • Custom Items

      Any customized, personalized, or made-to-order items are ineligible for exchange.

    5. Value of the Exchange

    • Same Item Swap

      You can exchange your item for the exact same product in a different size or color.

    • Different Item Swap

      You can choose a completely different item from our inventory.

    • Paying the Difference

      If the new item costs more than your original purchase, you must pay the remaining balance before we ship it.

    • No Partial Refunds

      If the new item costs less than your original purchase, we do not refund the difference, nor do we issue credit for the remaining balance.

    6. Shipping Costs for Standard Exchanges

    • Customer Pays Shipping

      For general exchanges (like changing your mind or picking the wrong size), you must pay to ship the item back to us.

    • Outbound Shipping Fee

      You are also responsible for paying the shipping cost for us to send the new exchanged item back to you.

    7. Free Replacements for Faulty Products Only

    • Free Replacement Guarantee

      We will replace an item 100% free of charge only if it arrives damaged, defective, or faulty.

    • Free Return Shipping

      For faulty products, we will cover all return shipping and delivery fees.

    • Strict Verification

      The item must be verified by our team as a manufacturing defect or shipping damage to qualify for a free replacement.

    • Standard Exchange Apply Otherwise

      If the item is not found to be genuinely faulty, standard exchange rules and shipping fees will apply.

    8. Proof Required for Faulty Products

    • Immediate Reporting

      You must report any faulty or damaged item to us within 5 days of receiving it.

    • Photo Evidence

      You must provide clear, high-resolution photographs showing the specific defect or damage.

    • Video Evidence

      You may be required to send a short video clip demonstrating the fault clearly.

    • Proof of Purchase

      You must provide a copy of your original receipt, invoice, or online order confirmation.

       9. How to Request an Exchange


    Do not send items back without contacting us first. You can start your exchange through one of these two options:

    • Option 1: Contact via Email

      1. Email our support team at [Insert Email Address].

      2. Write "Exchange Request" and your Order Number in the subject line.

      3. Attach your proof of purchase (and photos if the product is faulty).

    • Option 2: Contact via WhatsApp

      1. Send a direct message to our support line at [Insert WhatsApp Number].

      2. Share your name, order details, and reason for the exchange.

      3. Send photos or videos directly through the chat if the product is faulty.